We hope you will be delighted with your purchase. If, however, you are unhappy in any way with your items please let us know by email at [email protected] or on 01953 455190 within 5 days of receipt of the goods. We will gladly issue a full refund to the original credit or debit card for any merchandise that is returned to us within 28 days of purchase because it is faulty or the incorrect item has been sent, and pay for your return postage.
Please note that we will refund the cost of the postage only for
returned items which are damaged or defective or the wrong item has
We will refund the cost - excluding cost of postage - of items that are returned for any other reason. In this instance you will need to cover the cost of returning the item yourself.
We will require the cost of items and postage again from customers where orders do not arrive because an incomplete delivery address has been supplied.
All items ideally should be accompanied by the original receipt, be in their original packaging (including cellophane wrapper) and be in a condition that is suitable for resale.
Please note that earrings cannot be returned or refunded.