Product Availability & Delivery
Generally if a product is shown on the website as being 'In stock', it is! However, there are odd occasions when the stock level is incorrect - so please bear with us if that happens and accept our apologies. The system will not allow you to place an order for a product that is showing as 'Out of stock'. If the product shows as 'Out of stock' after you've placed your order, don't worry, you got the last one!
We use Royal Mail standard post on most orders. If you request first class delivery you should receive the order 1-2 days later, if you request 2nd class delivery the order will take 2-3 days to arrive after despatch. On the whole where part of an order is out of stock we will wait until it is all in stock before shipping the whole order. We will do our utmost to process your order as quickly as possible but ideally please allow up to 5 working days for standard delivery although most orders will be received within 3 days. Where the product details state a delivery timescale longer than that, that is what can be expected . We will keep you informed by email as to when your items have been shipped or are likely to be shipped if there is a delay.
IF YOU HAVE A DELIVERY DEADLINE, PLEASE LET US KNOW IN THE COMMENTS BOX DURING CHECKOUT, AND WE WILL DO OUR BEST TO MEET IT.
If you require expedited delivery please call us on 01953 455190 to arrange.
Orders being delivered to the Highlands and Islands, Channel Islands and Northern Ireland may take a little longer than 3 days.
Our standard delivery costs are as follows:
- Order value up to £3.75 - Postage is £1.75
- Order value up to £10.00 - Postage is £3.50
- Order value up to £20.00 - Postage is £3.75
- Order value up to £40.00 - Postage is £3.99
- Order value up to £50.00 - Postage is £4.99
- Order value over £50.00 - Postage is Free of Charge
Please note that these prices are subject to change without notification. There may be only an option for first class delivery the week before Christmas to enable all orders to be sent out by first class post. Postage & Packaging costs will be displayed at the checkout. Express, Special and Recorded delivery can be arranged at an extra cost - dependent upon product availability. To place an order by phone or for more information please contact us on 01953 455190 or send an email to [email protected] Thank you.
All goods will be dispatched as quickly as possible after your order is placed using relevant packaging to ensure safe and secure delivery.